Matilda — A more natural way to get support.
A conversational AI assistant for BLYMP, helping customers with technical support, project advice and billing enquiries.
Support through conversation.
I built Matilda as a natural-speaking AI assistant linked to BLYMP. She could speak with customers about website and product issues, provide technical support and help them work out their next steps.
Her remit went beyond troubleshooting. Matilda could also offer advice on starting a project, making better use of the internet and staying safe online.
Help with the problem at hand.
Matilda supported customers with website and product issues, combining natural conversation with practical technical guidance.
Help people get started.
She could discuss new projects, advise customers on making the most of the internet and offer guidance on safer online use.
Conversation connected to useful information.
I used ElevenLabs for Matilda’s conversational AI experience. The project brought an existing AI platform into BLYMP’s customer-support context.
Matilda could also access connected third-party accounts, including Stripe, to assist with billing enquiries. This gave her a role beyond answering general questions: helping with enquiries linked to the services customers used.
A billing question, in conversation.
A customer could ask Matilda for help with a billing enquiry. Her connection to Stripe allowed her to assist using information from that connected service.
The project brought together natural-speaking AI, customer support and third-party integrations in a single assistant built for BLYMP.